Exception Control Services Supervisor
Job Description
- Provides customer service and support for external and internal customers regarding inquires and problem resolution.
- Supervises, trains, creates schedule, and assists all areas of Exception Control Services Department. Oversees that work is completed correctly and on time. Assists with annual reviews, hiring and terminations.
- Performs duties of Exception Control Services Specialist I, II, and III.
- Works with Quality Control Officer and Compliance Officer on audit and compliance issues.
- Works with merger consolidations, D-conversions, and special projects.
- Assists manager on projects.
- Various other duties as needed.
- Regular and reliable attendance.
- Regularly exercising independent judgement and discretion over matters of significance.
- Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
- Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely.
- Knowledge of bank operations, products, policies, procedures and compliance.
- Knowledge of research, customer service, proof and statement rendering.
- Knowledge of supervisory practices and principles.
- Skill in communicating with co-workers, customer, management in a courteous and professional manner.
- Skill in operating computer systems.
- Ability to develop new techniques or procedures for performing various tasks.
- Ability to demonstrate accuracy and efficiency in a fast-paced environment.
- Ability to work under pressure meeting critical deadlines and have multitask abilities.
- High school graduate or equivalent
- Accounting and bank experience is preferred.
- Applicant must have prior balancing/reconcilement experience and be familiar with internal general ledger systems.
- Supervisory or leadership experience preferred.
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Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays.*
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
- After five years, 22 PTO days each year.*
- After ten years, 27 PTO days each year.*
- Employees must also complete the 90-day introductory period prior to accruing PTO.*
- New employees will receive 16 hours of paid sick time upon their hire date.*
- Health, dental, prescription drug card, vision, and voluntary life insurance plans.
- Health Savings Account with employer contributions.
- Flexible medical and dependent care spending plans.
- Parental Leave after one year of full time employment.
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
- Free checking account and basic printed checks.
- Free safe deposit box.
- $50,000 group term life insurance.
- Long term disability insurance.
- Employee Assistance Program.
- Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.