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Almost like another family member, we’re here for you.

Our local bankers are here for your every need. If during business hours, please contact your local branch; we're here to help!

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Pinnacle Bank Contact Information

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Account Related Assistance

1-800-227-7715
Additional Information

Monday - Friday:
7:00 am - 10:00 pm CST

Saturday:
8:00 am - 6:00 pm CST

Sunday:
10:00 am - 6:00 pm CST

Online Banking

1-800-227-7715
Additional Information

Monday - Friday:
7:00 am - 10:00 pm CST

Saturday:
8:00 am - 6:00 pm CST

Sunday:
10:00 am - 6:00 pm CST

Online Bill Pay

1-877-903-0619
Additional Information

Daily:
7:00 am - 10:00 pm CST 

Online Banking

1-800-789-7156
Additional Information

Monday - Friday:
8:00 am - 7:00 pm CST

Online Bill Pay

1-877-903-0619
Additional Information

Daily:
6:00 am - 12:00 am CST

Lost/Stolen Visa Debit Card

1-800-472-3272
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24/7

Activate a New Visa Debit Card

1-800-992-3808
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24/7

Change PIN on your Visa Debit Card

1-800-992-3808
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24/7

Lost/Stolen Credit Card

1-855-325-0903
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24/7

Credit Card Balance Inquiry

1-855-325-0903
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24/7

Diamond Secure Customers Only: Suspect identity fraud / Need to speak with a Resolution Specialist

1-877-610-7889
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Monday - Friday:
8:30 am - 5:00 pm EST

Diamond Secure Customers Only: File a Cellular Telephone Claim

1-877-610-7889
Additional Information

Monday - Friday:
8:30 am - 5:00 pm EST

Business Premium

1-800-227-7471
Additional Information

Monday - Friday:
8:00 am - 7:00 pm CST

Online Chat

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Contact Form

Use our secure form to contact us.
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Branch Locator

Locate a branch near you.
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If you prefer assistance via email, our customer service email address is CustomerService@pinnbank.com. Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc. 

And, as always, you are free to call your local branch for assistance.

NOTICE TO CONSUMER LOAN BORROWERS

IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Pinnacle Bank Compliance Department
20544 Highway 370, PO Box 598
Gretna NE 68028

Your request must contain a) Borrower’s name, b) Identification of your loan such as loan number and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.