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Contact Us
Almost like another family member, we’re here for you. If you need help, have a suggestion or just want to stay in touch, there are several ways to reach out. So, feel free to use whatever works best for you. If you don't see what you are looking for, please contact your local branch for assistance.

Pinnacle Bank Contact Information

  • Account Related Assistance, including Debit Cards and Online Banking

    1-800-227-7715

    Monday thru Friday, 7:00 am - 10:00 pm CST, Saturday 8:00 am - 6:00 pm CST, Sunday 10:00 am - 6:00 pm CST

  • Consumer PinnPay - Online Bill Pay

    1-877-903-0619

    6:00 am - 12:00 am CST Daily

  • PinnBank for Business - Online Banking for Business

    1-800-789-7156

    Monday thru Friday 8:00 am - 6:00 pm CST

  • Business PinnPay - Online Bill Pay for Business

    1-877-903-0619

    6:00 am - 12:00 am CST Daily

  • Report a Lost/Stolen Visa Debit Card

    1-800-472-3272

    24/7

  • Activate a New Visa Debit Card

    1-800-992-3808

    24/7

  • Change your PIN on your Visa Debit Card

    1-800-992-3808

    24/7

  • Report a Lost/Stolen Credit Card

    1-855-325-0903

    24/7

  • Credit Card Balance Inquiry

    1-855-325-0903

    24/7

  • Diamond Secure Customers Only: Suspect identity fraud / Need to speak with a Resolution Specialist

    1-877-610-7889

    Monday thru Friday, 8:30 am - 5:00 pm EST

  • Diamond Secure Customers Only: File a Cellular Telephone Claim

    1-877-610-7889

    Monday thru Friday, 8:30 am - 5:00 pm EST

Find a Branch

Can't find what you're looking for? Search for your local branch and call directly.

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Online Chat

Chat with an online representative.

Contact Form

Use our secure form to contact us. We'll respond to your question within 2 business hours.

Branch Locator

Locate a branch near you.

If you prefer assistance via email, our customer service email address is CustomerService@pinnbank.com .  Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc. 

And, as always, you are free to call your local branch for assistance.

NOTICE TO CONSUMER LOAN BORROWERS

IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Pinnacle Bank Compliance Department,
20544 Highway 370, PO Box 598,
Gretna NE 68028.

Your request must contain a) Borrower’s name, b) Identification of your loan such as loan #   and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.