Contact Us
Contact Us
Pinnacle Bank Contact Information
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Our friendly local branch staff are available to assist you with all your banking needs during normal business hours.
Use the Find a Branch option to find your branch phone number and hours. After hours support is available via the 800 number.
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Account Related Assistance, including Debit Cards and Online Banking
1-800-227-7715
Monday thru Friday, 7:00 am - 10:00 pm CST, Saturday 8:00 am - 6:00 pm CST, Sunday 10:00 am - 6:00 pm CST
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Consumer PinnPay - Online Bill Pay
1-877-903-0619
6:00 am - 12:00 am CST Daily
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PinnBank for Business - Online Banking for Business
1-800-789-7156
Monday thru Friday 8:00 am - 7:00 pm CST
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Business PinnPay - Online Bill Pay for Business
1-877-903-0619
6:00 am - 12:00 am CST Daily
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Business Premium
1-800-227-7471
Monday thru Friday 8:00 am - 7:00 pm CST
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Report a Lost/Stolen Visa Debit Card
1-800-472-3272
24/7
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Activate a New Visa Debit Card
1-800-992-3808
24/7
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Change your PIN on your Visa Debit Card
1-800-992-3808
24/7
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Report a Lost/Stolen Credit Card
1-855-325-0903
24/7
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Credit Card Balance Inquiry
1-855-325-0903
24/7
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Diamond Secure Customers Only: Suspect identity fraud / Need to speak with a Resolution Specialist
1-877-610-7889
Monday thru Friday, 8:30 am - 5:00 pm EST
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Diamond Secure Customers Only: File a Cellular Telephone Claim
1-877-610-7889
Monday thru Friday, 8:30 am - 5:00 pm EST
Find a Branch
Online Chat
Contact Form
If you prefer assistance via email, our customer service email address is CustomerService@pinnbank.com . Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc.
And, as always, you are free to call your local branch for assistance.
NOTICE TO CONSUMER LOAN BORROWERS
IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:
Pinnacle Bank Compliance Department,
20544 Highway 370, PO Box 598,
Gretna NE 68028.
Your request must contain a) Borrower’s name, b) Identification of your loan such as loan number and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.