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Frequently Asked Questions
How can I get started with Clover?
Please reach out to your local Pinnacle Bank Treasury Manager.
How do I change my email address on file with the bank?
Just log in to consumer online banking and click on Profile in the upper right-hand corner of the page. From there you can edit your email address.
How do I know what device or solutions are right for me?
With Merchant Payment Solutions, we provide customized solutions based on your business and its unique needs. After closely analyzing your merchant processing needs, we’ll provide tailored options that fit your vision for managing and accepting payments.
I can't remember my Username for business online banking, how can I retrieve it?
You will need to call our customer support center at 1-800-789-7156 for assistance in retrieving your Username.
I've forgotten my business online banking password, how can I reset it?
Click on the gold Account Login button in the upper right-hand corner of the website. From there, click on Forgot Password or PIN? and then enter your Username and Email address. A new password will be emailed to you.
I've moved, can I change my address online?
Yes! Just log in to online banking. In the menu, choose Address Change and follow the on screen prompts. Keep in mind that address changes may take a few days to process.
What is Pinnacle Bank’s Merchant Payment Solutions?
Merchant Payment Solutions is Pinnacle Bank’s longstanding, comprehensive partnership with Clover, an industry-leading Point-of-Sale provider. We help business accept card payments, accelerate secure daily transactions, increase sales, and manage your business.
Why should I use Clover with Pinnacle Bank?
At Pinnacle Bank, we have an experienced team of Treasury Managers and bankers to help support your business. Our partnership with Clover allows us to provide leading payment processing and point-of-sale solutions while putting our customers first with local service and support.